![]() ![]() Solution: Turn on SMTP authentication for the POP or IMAP account. Cause: Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication. On the Outlook menu, make sure that Work Offline is not checked. For information about checking the status of your network connections, see Mac OS Help. If you are on a local network, see whether you can access intranet sites. Use a Web browser to see whether you can access Internet sites. Solution: Make sure that your computer is connected to the Internet or your network. Cause: Outlook doesn't have a connection to the Internet or your network. Note: Are you using Outlook for Windows? Visit I can't send or receive messages in Outlook for help.
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